Frequently Asked Questions
Shopping with a Purpose: Everything You Need to Know
How does my purchase help animals in need?
Every item purchased from The Animal Rescue Site generates a specific number of bowls of food for shelter animals. We partner with Greater Good Charities to distribute these donations to rescues and shelters worldwide.
What is your return policy for apparel and footwear?
We offer a 30-day return window for most fashion items, provided they are unworn, unwashed, and have the original tags attached. Please note that certain clearance items may be final sale.
How can I track my order?
Once your order ships, you will receive an email with a tracking number and a link to follow your package's journey. You can also view your order status by logging into your account on our website.
Do you offer international shipping?
Yes, we ship to many countries globally. Shipping rates and delivery times vary by destination and are calculated at checkout. Please be aware that international orders may be subject to local customs duties.
What sizing guide should I use?
Each product page includes a specific size chart located near the size selection dropdown. We recommend measuring a similar garment you own to ensure the best fit as sizing can vary between different styles.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal, Apple Pay, and Google Pay for a secure checkout experience.